FAQ

Artwork

Is my file print ready?
The requirements:
Format: Press ready PDF
Colour: CMYK
Bleed: 3mm
Safe Zone: 3mm
Resolution: 300dpi
Fonts: Outlined or Embedded

Why should I embed or outline my fonts?
Embedding or persuasive essay topics for high school creating outline custom essay order to fonts will ensure there are no font implications during the print process.

Need help?
Contact our design team studio@graphic-realm.com who will be more than willing to help.

What file types can I upload?
You can upload .pdf files.
Print ready (See print ready file Set-Up requirements)
We recommend: ‘PDF/x-1a:2001′ from your pre-sets and click Trims & Bleeds.

What is CMYK and RGB?
CMYK is the standard colour calibration for litho and digital print. This means an infinite collection of colours can be achieved from using four ink colours within the press.
Cyan – Magenta – Yellow – Black.
RGB is the standard colour calibration for the web and television. This means an infinite collection of colours can be achieved from using three colours within screens.
Colours are generally brighter than the CMYK equivalent. Red – Green – Blue.

Templates

Bleed Guide

Size Guide

Res. Guide

Payment

Payment is required before your order is processed.

How do I pay?
We can take payment over the phone between the hours of 9am – 5pm Monday to Friday.

Alternatively you can add your chosen product(s) to the shopping cart and proceed to the checkout.

What Debit/Credit Cards do we accept?

Visa Electron
Mastercard
Maestro Dom
American Express

You can also pay via PayPal.

Why am I paying VAT?

You as the customer are liable to pay the VAT in full before receiving your delivery.

Please see http://www.hmrc.gov.uk/vat/index.htm  for full details on VAT.

Which products are exempt from VAT?
The following product is exempt from VAT:
Saddle Stitched Brochures

Which products have special requirements for VAT?
For leaflets and flyers, VAT will be applied if any of the following are true:
The paper size is larger than A4
The paper weight is more than 250gsm

Credit Cards?

A 1.5% surcharge will apply

Your Account

How do I Log-In/Register?

Navigate to the ‘My Account’ button located in the top right corner of every page. Click this and you’ll be taken to your account page. Log-in with your username and password or Register with your email address.

How do I edit my account?

You can change your details at any time using ‘My Account’ which is in the top right hand corner of the page. Once you’re logged in you can change your:

  • Name and Surname
  • Password
  • Email Address
  • Delivery Address
  • Shipping Address

Edit these details by selecting ‘Edit Account’ and/or’ ‘Edit Addresses’ on the left hand side of the page. It’s worth checking your account every once in a while just to make sure we have the right details for you.

How do I re-order?

Select a previous order within Your Account dashboard. From here navigate below your order and press the ‘order again’ button. Your previous order will be added to your cart.

*Please Note: Your order status must be ‘Complete‘ before you can re-order.

How do I change my username?

Your Username can not be changed once you have registered. Your username is automatically generated from your email address.

Lost your username?
Contact us either by tel: 01792 791 444 or by email shop@graphic-realm.com

I’ve lost my password

Navigate to ‘My Account’ which is in the top right hand corner of the page. From here select ‘Lost Your Password?’ and follow the instructions.

Delivery

What are my delivery options?

Free UK Mainland Delivery
If your order is above £50.00 excl. vat, no delivery charge will be applied.

Standard Delivery
If your order is below £50.00 excl. vat, £4.50 delivery charge will be applied.

Click & Collect
Collect your order directly from us for free. We’ll let you know when it’s ready for collection.
Our Address: 52 Wychtree Street, Morriston, Swansea SA6 8EX

We do not ship Internationally. 

Need it faster?

We don’t like to disappoint. Please call us on 01792 791 444 and speak with us directly for an instant quote.

Where is my order?

You can view your orders current status by logging in to your account.
We aim to get your order to you within 5-7 days.
But during busy periods (including special offers) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Graphic Realm cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

*Please note:
All delivery times are subject to Graphic Realm receiving print ready artwork from you and/or confirmation of payment.

Some products may take longer than others. Such as those with a Spot UV finish.Call us on 01792 791 444 if you need any further information or help with your printing.

Other Questions

What is PP (Printed Pages)?

This is a printers term for printed pages. i.e. one A4 sheet folded in half to give four printed pages. An 8pp booklet would consist of two A4 sheets folded in half to provide eight printed pages.

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